At KlassKart, customer satisfaction is our priority. To ensure a smooth resolution process, please read our return policy carefully.
Unboxing Video Required
Customers must record a clear, uninterrupted video while opening the package from the moment the sealed box is opened. This video serves as proof in case of any issue with the order.
Eligible Return & Refund Cases
We will accept claims if:
- You receive a product different from the one you ordered.
- The product is damaged when delivered due to shipping or handling during transit.
Resolution Options
After verifying the claim and reviewing the unboxing video, we will:
- Send a replacement of the correct product in good condition at no extra cost, or
- Issue a refund for the product value after deducting applicable courier/shipping charges.
Important Conditions
- Claims must be reported within 24 hours of delivery.
- A valid unboxing video is mandatory for all return, replacement, or refund requests.
- Returns or refunds will not be accepted for damages caused after delivery or due to customer misuse.
By placing an order with KlassKart, you agree to the terms of this Return & Refund Policy.
For assistance, please contact our customer support team with your order details and unboxing video.
